Our business goals

We will be focusing on the techniques and skills to convert more visitors to our stores into buying customers. Positively impacting on ATV, UPC and Conversion rates. The Active Customer Engagement process is very simple but it does require a set of skills, knowledge and techniques to achieve success.

Whether you have been in retail for many years or have just started out in your career, none of us ever ‘knows it all’ and if we do, then we usually can benefit from a refresher! As we are often guilty of developing some ‘Bad Habits’

So, it is important that we are able to demonstrate the skills and techniques in this workshop in order for us to ensure that we have the best commercial ‘edge’ to achieving our business goals.